1Introduction
This Privacy Policy explains how PakSlots, operating through pakslots.biz ("PakSlots", "we", "us" or "our"), collects, processes, stores and protects the personal data of players and visitors ("you" or "your") who use the platform.
When you register an account, make a deposit, place a bet or simply visit the PakSlots website, we collect certain information about you. We do this to make the platform work properly, to keep your account secure, to process your payments and to comply with our legal obligations. We do not collect data we do not need, we do not sell your data to marketing companies and we do not share it with anyone who has no legitimate reason to receive it.
This policy applies to all players who use PakSlots from Pakistan. If you are under 18, you should not be using this platform — PakSlots does not knowingly collect data from individuals under the age of 18.
2Data We Collect
PakSlots collects personal data in two ways — information you provide directly when you register and use the platform, and information collected automatically when you browse or play.
Information you provide directly:
- Registration data: Your mobile number, full name and date of birth provided at the time of account creation.
- Identity verification documents: When you request a withdrawal above a standard threshold or when a security review is triggered, we may request a copy of your CNIC (Computerised National Identity Card) and/or proof of your registered payment method.
- Payment information: The payment method details you use to deposit — for example, your Easypaisa or JazzCash mobile number, NayaPay or SadaPay account identifier, IBFT bank account details or Visa/Mastercard details. PakSlots does not store full card numbers directly — card payments are processed through a certified payment gateway.
- Support communications: The content of any messages, emails or live chat conversations you have with our support team.
- Responsible gaming settings: Deposit limits, loss limits, session time alerts and any self-exclusion requests you configure in your account.
Information collected automatically:
- Device data: Your device type, operating system, browser type and version.
- Connection data: Your IP address and approximate geographic location at the time of login or activity.
- Session data: Pages visited on pakslots.biz, time spent, features used and navigation patterns.
- Transaction and betting data: A full log of every deposit, withdrawal, bet placed, game played and bonus claimed on your account.
- Cookie data: Information collected via cookies and similar tracking technologies — described in detail in Section 7.
3How We Use Your Data
Every piece of data PakSlots holds about you has a specific, legitimate purpose. We do not collect data speculatively or for future use cases we have not considered. Here is what we use your data for:
| Purpose | Data Used |
|---|---|
| Account creation and management | Mobile number, name, date of birth, device/IP data |
| Processing deposits and withdrawals | Payment method details, transaction records |
| Identity verification | CNIC, payment method documents |
| Fraud prevention and security monitoring | IP address, device data, betting and transaction patterns |
| Customer support | Account data, support conversation history |
| Promotions and bonus management | Account activity, transaction data, responsible gaming settings |
| Responsible gaming enforcement | Deposit limits, loss limits, self-exclusion status, session data |
| Regulatory compliance | Identity documents, transaction records, account history |
| Platform improvement | Anonymised session and navigation data |
| Communications (account alerts, policy updates) | Mobile number, email if provided |
PakSlots does not use your personal data for unsolicited third-party marketing. If you have opted in to receive promotional communications from PakSlots itself, you can opt out at any time through your account settings or by contacting support.
4Legal Basis for Processing
PakSlots processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to provide the service you signed up for — managing your account, processing payments, administering bets and settling winnings. Without this processing, the platform cannot function for you.
- Legal obligation: Processing required to comply with applicable financial, anti-money laundering and identity verification regulations. This includes retaining transaction records for prescribed periods and responding to lawful requests from regulatory or law enforcement bodies.
- Legitimate interests: Processing for fraud prevention, platform security monitoring, responsible gaming enforcement and improving the platform based on anonymised usage data. These interests are balanced against your privacy rights and do not override them.
- Consent: For optional communications such as promotional emails or SMS alerts, we rely on your explicit consent. You can withdraw this consent at any time with no effect on your account or access to the platform.
6Storage and Security
PakSlots takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:
- SSL/TLS encryption: All data transmitted between your device and pakslots.biz is encrypted using SSL/TLS. This protects your login credentials, payment information and account data from interception during transmission.
- Encrypted data storage: Sensitive data at rest — including identity documents and payment method details — is stored in encrypted form on secure servers. Encryption keys are managed separately from the encrypted data.
- Access controls: Access to personal data within PakSlots is restricted to team members who need it to perform their specific job functions. All internal access is logged and audited.
- Two-factor authentication: PakSlots supports two-factor authentication for account logins and for internal administrative access to systems containing personal data.
- Regular security reviews: The platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.
Retention periods: PakSlots retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements:
- Transaction and account records: minimum 5 years from the date of account closure, in compliance with financial record-keeping requirements.
- Identity verification documents: minimum 5 years from the date of verification, or longer where required by specific regulatory obligations.
- Support communications: 2 years from the date of the conversation.
- Session and navigation data: 13 months in aggregate form for platform analytics purposes.
7Cookies and Tracking Technologies
PakSlots uses cookies and similar technologies when you visit pakslots.biz. A cookie is a small text file placed on your device by a website — it allows the site to recognise your device on subsequent visits and remember certain information about your session.
Types of cookies used by PakSlots:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during an active visit, and security cookies that protect your account from cross-site request forgery attacks. These cannot be disabled without breaking core platform functionality.
- Functional cookies: Remember your preferences such as language settings, game lobby filters and display options. These improve your experience but are not essential to the operation of the platform.
- Analytics cookies: Collect anonymised data about how visitors navigate pakslots.biz — which pages are visited, how long sessions last and which features are used most. This data is used to improve the platform. No individually identifiable information is collected through analytics cookies.
- Performance cookies: Help us identify and diagnose technical issues by capturing anonymised error and performance data from user sessions.
PakSlots does not use third-party advertising or retargeting cookies. We do not share cookie data with advertising networks or allow external parties to set tracking cookies through our platform.
Managing cookies: You can manage cookie preferences through your browser settings. Most browsers allow you to view, delete and block cookies on a per-site basis. Blocking essential cookies will impair or prevent your ability to use the PakSlots platform. Blocking functional or analytics cookies will not affect your ability to place bets or access your account.
8Your Rights Over Your Personal Data
As a PakSlots player, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact us at support@pakslots.biz or through live chat. We will respond within 30 days.
Right of Access
You can request a copy of the personal data PakSlots holds about you. We will provide this in a clear, readable format within 30 days of your request.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. We will update our records promptly and confirm the correction.
Right to Deletion
You can request that PakSlots delete your personal data. Note that certain data must be retained for regulatory periods even after an account is closed — we will explain what can and cannot be deleted at the time of your request.
Right to Restrict Processing
You can ask us to restrict the processing of your data in certain circumstances — for example, while a correction request is being reviewed. Restricted data is retained but not actively processed.
Right to Data Portability
You can request your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish. This applies to data you provided directly and that we process on a consent or contractual basis.
Right to Object
You can object to our processing of your data where we rely on legitimate interests as the legal basis. We will review the objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
9Contact, Complaints and Policy Updates
Contacting us about privacy: For any question, concern or request relating to your personal data, please contact the PakSlots privacy team at:
- Email: support@pakslots.biz
- Live Chat: Available 24/7 in Urdu and English from the PakSlots platform
We aim to respond to all privacy-related queries within 5 business days and to all formal data subject rights requests within 30 days.
Updates to this Policy: PakSlots reviews this Privacy Policy regularly and updates it when our practices change or when required by changes in applicable law. The date of the most recent update is shown at the top of this page. When material changes are made, registered players will be notified via their registered mobile number or by a notification on the platform. Continued use of PakSlots after any policy update constitutes acceptance of the revised policy.
Complaints: If you believe PakSlots has handled your personal data improperly, please contact us first so we can try to resolve the matter directly. If you remain unsatisfied after our response, you have the right to raise a complaint through the appropriate supervisory authority in Pakistan. We take all privacy complaints seriously and will cooperate fully with any investigation.